Privacy Policy

Introduction

Stable Diffusion Web ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit https://stable-diffusion-web.com, create an account, purchase credits or subscriptions, use browser-based image generation workflows, prompt guidance, model comparison pages, and related creative tooling, or contact support.

Information We Collect

Account and Contact Data

We may collect your name, email address, account profile details, authentication identifiers, organization or team information, support messages, and communication preferences.

Payment and Transaction Data

Payments are processed by third-party payment providers. We may receive payment status, plan, subscription, invoice, credit balance, transaction identifier, billing country, tax status, and refund status. We do not store full payment card numbers.

User Content and Generation Data

We may process prompts, uploaded images, uploaded videos, reference assets, generated media, edits, workflow settings, model selections, task status, safety signals, and related metadata needed to provide, secure, moderate, debug, and improve the service.

Usage, Device, and Log Data

We may collect IP address, browser type, device information, pages viewed, referring URLs, feature usage, task events, error logs, performance metrics, approximate location, cookie identifiers, and security logs.

Cookies and Similar Technologies

We may use necessary cookies for login, session management, payments, security, preferences, and abuse prevention. With consent where required, we may also use analytics, advertising, and performance cookies such as Google Analytics, Microsoft Clarity, Google Ads, or similar tools. You can control cookies through browser settings and any cookie banner or consent controls we provide.

How We Use Information

We use information to:

Create and manage accounts, sessions, teams, credits, subscriptions, invoices, and support requests.
Provide AI generation, editing, storage, downloads, task history, and related product functionality.
Process payments, refunds, fraud checks, tax compliance, and billing operations.
Monitor reliability, debug errors, prevent abuse, enforce safety policies, and protect users and infrastructure.
Improve product quality, user experience, model routing, performance, documentation, and support workflows.
Send service, security, billing, legal, and policy notices.
Send marketing communications only where permitted by law and your preferences.

Legal Bases

Where applicable, we process information to perform a contract with you, comply with legal obligations, protect legitimate interests such as security and fraud prevention, and rely on consent for optional cookies, marketing, or similar processing where required.

We do not sell your personal information. We may share information with service providers that help operate the service, including hosting, database, storage, AI model/API providers, payment processors, analytics, customer support, email delivery, fraud prevention, monitoring, and security vendors. These providers may process information only as needed to provide services to us.

We may also disclose information if required by law, legal process, safety obligations, rights enforcement, business transfers, fraud investigations, chargeback disputes, or to protect users, the public, or our infrastructure.

AI Providers and Generated Content

Depending on the feature you use, prompts, uploads, settings, and outputs may be sent to third-party AI model providers or infrastructure vendors so they can process generation requests. Their handling of data may be governed by their own terms, policies, and data processing commitments. Do not submit content unless you have the rights and permissions needed to use it.

Data Retention

We retain information for as long as needed to provide the service, maintain account and billing records, comply with law, resolve disputes, enforce agreements, prevent abuse, and operate backups. Retention periods vary by data type, account status, legal requirement, and operational need.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online service can guarantee absolute security. You are responsible for using a strong password, protecting account access, and promptly notifying us of suspected unauthorized use.

Children's Privacy

The service is not directed to children. We do not knowingly collect personal information from children under 13, or a higher age where required by local law. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also opt out of marketing emails and manage cookie preferences where available. To make a request, contact us at support@stable-diffusion-web.com.